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Senior Manager, Operations-Stores job with Bloomingdale’s





Bloomingdale’s makes fashion personal and fun, ambitious yet accessible. Our mission is to guide and inspire our clients to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s unique store in the world. Everyone plays an essential role in bringing our mission to life. Regardless of their position, we believe that all colleagues have a voice and access to share their thoughts with all levels of management. Our colleagues are passionate, motivated, enterprising and collaborative. We welcome and embrace diversity of backgrounds, thoughts and opinions while having fun along the way.

Job Overview

Be on the front line of a store like no other as part of our Store Management team: you’ll lead, manage and inspire a diverse team, balancing creativity and commerce to drive in-store success. As a business consultant, relationship guru and 100% leader, you will contribute and collaborate to move the business forward. The Senior Operations Manager focuses on driving sales/EBIT through the execution and support of corporate and store initiatives. The Senior Operations Manager builds and cultivates a motivated, skilled and equipped operations team in store. Your goal is to develop and implement processes to drive sales, drive execution, manage expenses and maximize profit before revenue/tax (EBIT) improvement, leveraging central operations, in the commercial area and in the store management partners. The Senior Operations Manager creates a clean, neat and easy-to-shop environment, manages out of stock in collaboration with the AP team, adheres to loss prevention standards and provides workload completion support. You work as a member of the Trade Area team to contribute to Trade Area initiatives and results in partnership with peers and the Trade Area Operations Manager (TAMO).

Essential functions

Fueled by the power of relationships

  • Develop and retain leadership/support professionals who are representative of the brand and diversity to maximize performance
  • Manage store operations functions by partnering with support managers who drive sales, standards, service and execution
  • Provide store operations metrics. Metrics include Spend, Shortage, EBIT, Productivity, Hours Utilization Report (HUR), Execution Compliance
  • Develop and retain leadership/support professionals who are representative of the brand and diversity
  • Coordinate onboarding/training of operations executives/supervisors/support in partnership with Central Subject Matter Experts (BSMs)
  • Strategic partnerships with the CEO to drive profitability
  • Generate business opportunities through strategic placement and development of support talent
  • Develop and retain an execution team achieving 93%+ results (IFR, ROT, vessel speed)
  • Achieve the Net Promoter Score (NPS) goal
  • Drive HUR compliance for the store
  • Drive the service and achieve success as measured by NPS
  • Monitor staffing feedback on NPS and with staffing team address issues/opportunities
  • Solve installation/housekeeping issues in partnership with TAMO, Visual Merchandise Managers and Asset Management
  • Review NPS on “Clean, Neat, Easy to Shop” to address the overall store layout

Driven by our desire to win

  • Realize the EBIT plan
  • Partner with Central to develop/offer in-store seasonal shortage reduction strategies
  • Ensure 100% compliance with all Bloomingdale’s auditing and commodity security standards
  • Analyze store P&L monthly and execute strategies to exceed plan
  • Achieve 90% or greater compliance with markdowns, return to vendor (RTV), and work completion for the store

Committed to a culture of collaboration and continuous learning

  • Increase sales volume through team focus and strategic management of people and resources
  • Organize/maintain rear of house areas to support presentation standards/restocking of floors. Collaborate with Visual Merchandise Manager (VMM), Operations/Support team and Store Leadership team to execute merchandising strategies
  • Work in-store with the store leadership team to drive big days through execution of central strategies
  • Ensure Fed Ticket, Shoe Audit, HUR and Loyalty participation compliance to maximize sales. Achieve HUR standards and work with central staffing team on strategy execution
  • Manage spend against financial plan by monitoring store spend trends
  • Partner with Central, TAMO and GM on accurate sales/spend forecasts
  • Work with Central to execute strategies to achieve store spend rate
  • Achieve all productivity metrics


  • 4-year college degree preferred.
  • 3 years of leadership/management experience, preferably in retail or fashion.
  • Excellent written and verbal communication skills.
  • Ability to read, write and interpret educational materials.
  • Basic mathematical functions such as addition, subtraction, multiplication and division.
  • Know how to use a calculator.
  • Requires the ability to manage people, resources and workflow independently and effectively with minimal direction to drive business results.
  • Able to work in a team.
  • Proficiency in Microsoft Excel.
  • Superior organizational and time management skills.
  • Must be able to multi-task in a fast-paced environment.
  • Proven ability to build cross-functional relationships within the organization.
  • Must possess a strong sense of urgency.
  • Ability to work a flexible schedule based on department and store/company needs.
  • Regular and reliable attendance and punctuality are required.

Physical requirements

  • This position involves walking, standing, hearing and talking regularly.
  • It also involves bending, kneeling, squatting, or climbing a ladder.