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Achieving Individual — and Organizational — Value With AI

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3. D. Kiron, “AI Can Change the Way You Measure and Manage,” MIT Sloan Management Review 63, no. 3 (Spring 2022): 24-28.

4. S. Ransbotham and S. Khodabandeh, “302: Developing an Appetite for AI: ExxonMobil’s Sarah Karthigan,” November 2, 2021, in “Me, Myself, and AI,” produced by MIT Sloan Management Review and Boston Consulting Group, podcast, audio MP3, 27:14, https://sloanreview.mit.edu.

5. S. Ransbotham and S. Khodabandeh, “405: The Collaboration Muscle: LinkedIn’s Ya Xu,” May 3, 2022, in “Me, Myself, and AI,” Produced by MIT Sloan Management Review and Boston Consulting Group, podcast, MP3 audio, 26:45, https://sloanreview.mit.edu.

6. Ransbotham et al., “The Cultural Benefits of Artificial Intelligence in Business”.

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8. In our analysis of the survey, we placed respondents in the ‘understand’ category if they said they were able to explain ‘essential’ or ‘technical’ details, or the ‘latest developments’. We placed respondents in the “don’t understand” group if they said they could explain “basic facts” or “not much” about AI.

9. S. Ransbotham and S. Khodabandeh, “307: Imagining Furniture (and the Future) With AI: Ikea Retail’s Barbara Martin Coppola,” February 8, 2022, in “Me, Myself, and AI,” produced by MIT Sloan Management Review and Boston Consulting Group, podcast, MP3 audio, 27:47, https://sloanreview.mit.edu.

ten. Ransbotham et al., “The Cultural Benefits of Artificial Intelligence in Business”.

11. S. Ransbotham and S. Khodabandeh, “406: Transforming Transactions With Technology: eBay’s Nitzan Mekel-Bobrov,” May 17, 2022, in “Me, Myself, and AI,” produced by MIT Sloan Management Review and Boston Consulting Group, podcast, MP3 audio, 22:59, https://sloanreview.mit.edu.

12. Ransbotham and Khodabandeh, “302: Developing an Appetite for AI: ExxonMobil’s Sarah Karthigan.”

13. Ransbotham et al., “The Cultural Benefits of Artificial Intelligence in Business”.

14. KC Kellogg, M. Sendak, and S. Balu, “AI on the Front Lines,” MIT Sloan Management Review 63, no. 4 (summer 2022): 44-50.

15. S. Pachidi, H. Berends, S. Faraj, et al., “Make way for algorithms: symbolic actions and change in a knowledge regime”, Organization Science 32, no. 1 (January-February 2021): 18-41.

16. S. Ransbotham, D. Kiron, P. Gerbert, et al., “Reshaping the Business with Artificial Intelligence: Bridging the Gap Between Ambition and Action,” MIT Sloan Management Review and Boston Consulting Group, September 6, 2017, https://sloanreview.mit.edu.

I. F. Fatemi, “5 Ways Artificial Intelligence is Transforming CRMs,” Forbes, August 10, 2019, www.forbes.com; “Getting Started,” Frequently Asked Questions (FAQ), Salesforce, accessed September 27, 2022, www.salesforce.com; S. Sauve, “AI and the future of CRM”, Yoh, August 5, 2021, www.yoh.com; and S. Ransbotham and S. Khodabandeh, “304: Technology as a Force for Good: Salesforce’s Paula Goldman,” November 30, 2021, in “Me, Myself, and AI,” produced by MIT Sloan Management Review and Boston Consulting Group, podcast , MP3 audio, 25:50, https://sloanreview.mit.edu.

ii. S. Ransbotham and S. Khodabandeh, “103: ‘The First Day Is the Worst Day’: DHL’s Gina Chung on How AI Improves Over Time,” October 27, 2020, in “Me, Myself, and AI,” produced by MIT Sloan Management Review and Boston Consulting Group, podcast, MP3 audio, 9:05 p.m., https://sloanreview.mit.edu; and S. Ransbotham and S. Khodabandeh, “104: Better Together: Mattias Ulbrich on Combining Coffee, Business, and Technology at Porsche,” November 3, 2020, in “Me, Myself, and AI,” produced by MIT Sloan Management Review and Boston Consulting Group, podcast, MP3 audio, 7:56 p.m., https://sloanreview.mit.edu.

iii. S. Ransbotham, F. Candelon, D. Kiron, et al., “The Cultural Benefits of Artificial Intelligence in Business,” November 2, 2021, MIT Sloan Management Review and Boston Consulting Group, https://sloanreview. mit .edu.

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